1.0 Purpose of this policy
The purpose of this policy is to outline how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR), the Data Protection Law and other laws, regulations and secondary legislation, as amended or updated from time to time, in Guernsey.
2.0 Who we are
3.0 Collection of your personal data
We may collect personal data about you for the purpose of providing you with a service. The service may include, but is not limited to, names, postal addresses, email addresses and telephone numbers. This information may come from a third party or intermediary.
4.0 What information do we collect about you
The type of information we collect about you may include your personal details, such as your name and address, contact details such as telephone numbers and email, from general enquiries, any services you have received from us, correspondence, complaints, research, etc.
5.0 How we use your personal data
We may process your personal data for the purposes necessary for the performance of our duties with you.
We will only collect, use and otherwise handle your Personal Information when it is necessary for our legitimate interests in connection with the operation of our business, and to improve the quality of the service that we provide to you. When processing your information, we do so in our legitimate interests (as noted below), so long as those interests do not override any of your own interests or rights which require protection of personal data.
We may also use your information for the purposes of the following legitimate interests:
- in connection with our internal management and reporting;
- to facilitate our internal business operations, including acting in accordance with our policies and fulfilling our legal and regulatory requirements;
6.0 Data sharing
We will only share your data with third parties if it is required by law or necessary to administer the relationship between us or where we have another legitimate interest in doing so.
Third parties include third-party service providers such as banks, IT and cloud services. We will only share your data if it is being used for the purpose intended.
7.0 Data Security
We work hard to keep your data safe and have put in place commercially reasonable and appropriate security measures to ensure as far as reasonably possible, the confidentiality, integrity and availability of your information at all times. If you have a security related concern, please contact us using the details at the end of this policy.
8.0 Access to your information and correction
You have the right to request a copy of the information we hold about you. We will provide you with this information within one month of receiving your request and verifying your identity.
You also have a right to contact us if you believe your personal information is incorrect or if you believe we are no longer entitled to use your personal data. If you have any questions about how we use your personal information, please contact us using the details at the end of this policy.
9.0 Data retention
We will endeavour not to keep your personal data for longer than we have to for us to fulfil our obligations to you. When assessing what retention period is appropriate for your personal data, we will take into consideration the requirements of our business and the services provided, the purposes for which we originally collected the data, the lawful grounds on which we based our processing, any statutory legal obligations, the categories of your personal data, the types of personal data we have collected and if the purpose of the processing could reasonably be fulfilled by other means.
10.0. Office space
We may from time to time share our office space with third parties but remain committed to keeping your data secure at all times. In addition, we would in such cases enter into a strict confidentiality agreement with the third party.
12.0 Contact us
If you would like to discuss anything in relation to this policy or how we handle your personal data, please contact us.
Sheppards Estate Agents
46 Le Bordage
St Peter Port
Registered Company Number: 66754